Frequently asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com .

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren't available, drop us an email and we will get back to you within 20-36 hours!

If you know exactly what you are looking for in Mahfelle, you can search by brand in our online store from the main menu, either from the Women / Men / Home / Kids categories, or from the Designers area.

If you are going to search by category, you can narrow your search with customizations such as Subcategory / Designer / Color / Pattern / Price by using the filtering feature on the left of the page after clicking on the relevant category. If you still haven't found the product you are looking for, we are here: help@mahfelle.com

You can also contact us via the form on the contact page. Contact Page >

All products shown are in stock. If the product has variations such as size/color selection, these appear actively on the product page and can be added to the cart, it means that this product is in stock/saleable. If you want to buy a product that is out of stock, you can contact us at help@mahfelle.com .

Please note: Adding a product to your cart does not mean that it has been reserved for you. While you are browsing the site, that product may be purchased by another customer.

During intense campaign processes or periodically, errors may occur in the stocks of our designers. In these rare cases, if that product will be available within a certain period of time, you will be notified and the process will begin after your approval. If it is not available, your order will be canceled and your money will be refunded by notifying you at the latest 48 hours after your order has been confirmed.

You can pay for your orders in Mahfelle either by credit card or bank transfer. You can also shop in installments of up to 12 installments, up to 3 installments for payments by credit card.

There is no payment option at the door.

Yes, we will assist you to install the template if needed

After ordering at Mahfelle, you will receive an email confirming that your order has been received.

This does not mean that we have confirmed your order , it means that it has reached us.

However, your order will be confirmed after your payment and shipping address have been verified. If you placed your order via bank transfer, you will receive an additional email confirming your order payment.

After your order confirmation, the shipping process of your products begins.

On the page of each product, there is information about how long the product will be shipped. These times are indicated on the basis of weekday working days. When your product is shipped, you will be notified by e-mail.

For any questions/requests on shipping: help@mahfelle.com

You can also contact us via the form on the contact page. Contact Page >

Mahfelle is an online marketplace. For security reasons and in terms of operation tracking/control, the products are sent by courier, there is no local pick-up option.

For more information, you can contact us at +90 312 939 8540 or at help@mahfelle.com .

You can also contact us via the form on the contact page. Contact Page >

After your order is shipped, you will be sent a special tracking number via e-mail . Thus, you can instantly track which cargo company your order came with, your tracking number and where the package is.

Alternatively, you can contact us at help@mahfelle.com for information.

You can also contact us via the form on the contact page. Contact Page >

If your order has been delivered to you, if the product you want to exchange meets the terms of exchange , of course. Before you, you are expected to return the product you want to exchange, then the product you requested will be sent to you.

Write us for your change requests: help@mahfelle.com – order@mahfelle.com

You can also contact us via the form on the contact page. Contact Page >

Do you want to return your products? Certainly!

Returns are easy here, we won't bore you with the procedure. Just make sure your items are not returnable/resaleable and that you are within the 14-day return period.

Write to us and return your products with the special return code we will give you. The return code differs for each brand. If you want to return products from different brands, be sure to return them separately with the correct return codes. If the products reach the warehouse and the return is approved, the amount you paid will be refunded to you within 2-3 working days.

If your products are found to be against the return conditions, your return will not be approved and the product will be sent back to your address free of charge.

You can also contact us via the form on the contact page. Contact Page >

You can rest assured that all information you share with us is kept completely private and confidential. We never share, rent or sell your personal information without your consent. For more details, please read the Mahfelle Privacy Policy.

To register as a Mahfelle user, we ask you to provide us with your name, delivery address and e-mail address. We use these details to notify you of new products and services via email. If you do not wish to receive such e-mails, please cancel by clicking the "Unsubscribe" link at the bottom of the e-mail sent to you, in this case, no marketing messages will be sent to you.

To process credit card orders online, we need additional information such as your billing address, delivery address, phone number, credit card number and credit card expiration date. We only use your billing and credit card information to process your order and notify you of its delivery. Your credit card information, on the other hand , is never stored in Mahfelle, we cannot access it, this information is only shared with the payment intermediary by you and is not recorded unless you request it.

Mahfelle does not store, view, access or share any information about the payment. It can see the amount you have paid, the number of installments, if any, and which card you have transacted, just in order to process invoices.

Navigation information is used only for the stated purposes to improve the shopping experience and usability of the site and is not shared with any outside party other than business/hardware partners.

You can reach us via live support during the week.

You can also reach us by e-mail or by phone:

Between 09.30 – 17.30 weekdays: help@mahfelle.com – 0312 939 85 40

Write us the approximate date and time of your transaction, with the name and surname of the cardholder: help@mahfelle.com

We will give you detailed information about your transaction as soon as possible.

You can also contact us via the form on the contact page. Contact Page >

Errors with codes 57, 12 and 05 are the most common errors during payment in e-commerce.

The error was returned to us by the card bank. For card security reasons, there may not be a detailed explanation of each error code. 0005 error is one of these codes. In general, error code 0005 may return in the following cases. You can get detailed information about the real reason of the error by contacting the bank of the relevant card holder .

  • The CVV information of the card may have been entered incorrectly at the time of the transaction.
  • The online limit of the card may not be sufficient to process the transaction.
  • The card may not have online transaction permission
  • The card may be stuck in a scenario defined by its bank.

You can contact us at +90 312 939 85 40 or your bank for support. If the problem caused by your bank continues, you can complete your order with the option of paying by wire transfer.

We are sorry for the inconvenience you experienced.

Don't worry! Please make sure first that the order confirmation email is not in your spam/junk box. If it is not here, please check that the e-mail address you entered in the contact information is correct . If you mistyped your e-mail address, you can write to us so that we can correct your information and send you an e-mail again.

If your e-mail address information is correct but you did not receive the e-mail, please write to us with your name and surname: help@mahfelle.com We will be happy to assist you.

You can also contact us via the form on the contact page. Contact Page >

If you do not use a credit card, you can complete your order with a debit/debit card or bank transfer options.

Mahfelle does not store any of its customers' payment information and this is technically not possible. Mahfelle works with licensed BRSA institutions as a payment intermediary institution. The payment area is an area where Mahfelle cannot interfere and where intermediary institutions are active so that you can shop safely.

The card storage feature cannot be activated in any payment intermediary without being asked, and no institution can store it without your authorization.