Activity Desk

Delivery Times and Shipping Fees

Order lead times on the product page differ for each product and designer.

The specified delivery date is an estimate and is the package delivery date of the carrier company after the order preparation time and shipping.

Please note that preparation and shipping times may vary outside of our control, such as public holidays and peak campaign periods.

When your order is shipped, you will receive an information mail containing the cargo tracking number to your member/order e-mail address.

Orders Within Türkiye

Orders received from within Turkey are shipped to you within the time specified on the product page, under the control and guarantee of Mahfelle, with the secure cargo companies determined by the designers.

For orders received from within Turkey, shipping is free of charge for purchases of 300 TL or more, and 30 TL for 300 TL or less.

When your order is delivered to the cargo within the specified time, the cargo tracking number is shared with you via your member e-mail address.

International Orders

International orders received outside of Turkey are prepared within the time specified on the product page and sent by DHL Express or FedEx cargo.

For international shipments, shipping charges vary by region and are calculated on the payment page based on the delivery address specified.

Estimated delivery times for orders are 1-5 business days for DHL Express and 7-14 business days for FedEx.

When your order is delivered to the cargo within the specified time, the cargo tracking number is shared with you via your member e-mail address.

For international shipments, a shipment may be subject to import duties or local taxes (including VAT) incurred when it reaches your country of destination. Mahfelle is not responsible for these charges if these taxes apply and they are your responsibility as the customer.

You can reach us via live support, +90 312 939 85 40 or help@mahfelle.com for any issues or questions we can assist with.

Return Process

We hope you will be satisfied with the products you ordered through Mahfelle. If you are not satisfied, you can return your product(s) within 14 days.

In order to return your products, you are expected to contact us and specify your return request.

Please send us the order number of the order you want to return, the name and surname of the order owner, and the e-mail address where the order was placed via order@mahfelle.com .

You will be returned within 2 working days at the latest, and you will be expected to ship your product/products free of charge with the return shipping code to be given.

Your returned products arrive at the manufacturer's warehouses, they are checked, and if the return is approved, you will receive a return confirmation notification. The amount you paid will be refunded to you within 2-3 business days. Refund payment will be sent to you in the same way with which payment method you completed your order. Returns of orders placed by credit/debit card are returned to credit/debit cards, and orders placed by bank transfer are returned to the same bank account.

Please note that due to varying processing times between payment providers, refunds may take up to 10 business days to appear in your account.

If the return of your products is not approved, the product/products will be sent back to your address free of charge. We would like to point out that we reserve the right to refuse a refund if the item shows signs of wear or has been altered in any way from its original condition.